Progressive solution finder - climate-neutral premium shipping with DHL 2MH
Industry: Telecommunication
Target group: End customers (11&1 DSL and mobile customers)
Product description: Large flat-screen TVs as an add-on item for DSL/mobile orders
"As a telecommunications provider, we have to keep pace with the times. We want to meet the demands of our customers. This also includes mastering logistical challenges with modern solutions. This is where we benefit from the cooperation with DHL 2MH. Our new partner meets all our requirements and is also climate neutral with the GoGreen service.”´
Sven Pauer, Head of Logistics Strategy & Development, 1&1 AG
The challenge
With around 15 million customer contracts and 3,200 employees, 1&1 AG is one of the leading telecommunications providers in Germany. The listed company is known for innovative mobile and broadband products. 1&1 is the price leader in the industry and must meet high expectations with its award-winning customer service.
The company was looking for a logistics provider for shipping high-quality add-on products such as large-format flat-screen TVs.
The previous shipping partners were not able to handle shipments of this size. The most important requirements for the cooperation with DHL 2MH was a fast, customer-oriented and reliable delivery to the place of choice throughout Germany. The service package was rounded off with the GoGreen service.
The process
In 2021, 1&1 approached DHL 2MH to deliver large-format 65-inch flat-screen TVs to 1&1 customers. The aim was also to build the foundation for adding other large-volume items to the product portfolio.
The implementation in less than three months and the technical integration via interface went smoothly. One of the reasons was the good communication between the two partners. The intensive exchange back then still takes place regularly now. The customer appreciates the well-structured customer portal DeliverIT, which also makes it easy to train the agents at the company. Today, 1&1 and DHL 2MH work together as progressive solution finders.
The solution
DHL 2MH offers the most appropriate services for the fragile and bulky flat-screen TVs: Germany-wide delivery to the place of choice and easy returns handling. In addition, the GoGreen service meets 1&1's sustainability requirements.
The result
- Through DHL 2MH, 1&1 is at the pulse of the time and can meet customer requirements while solving logistical challenges.
- By the help of DHL 2MH, 1&1 can now realize additional article structures for premium shipping and meet the requirements of its customers in an even more targeted manner. With the DHL 2MH logistics solution, everything is achievable - from air conditioners to smart desks.
- All doors are open for further business developments. Besides promotional business, seasonal business and regular dispatch with steadily increasing volumes are now also possible.