With DHL 2-Mann-Handling, ekomia ensures satisfaction for particularly demanding customers
Industry: Furniture
Target group: End customers
Product description: beds, wardrobes, dining tables, chairs, shelves, sideboards
“We needed a reliable partner with fast shipping and easy handling, because no customer likes to wait long for their furniture. With DHL 2MH we have the "best-fit" and can also bring our ideas into the cooperation. We feel very valued as a partner and in good hands.“
Jekaterina Piechura, CEO - ekomia
The challenge
ekomia started 10 years ago and is now a sought-after label for ecological design furniture. The wood used, the oil, the colours and also the packaging are sustainable. So far, only a few market players offer this. These special pieces of furniture are in demand by very demanding customers. The typical customer at ekomia is asking several questions and expects a high-quality delivery. The challenge for the online retailer, who was still a young company in 2014, was to deliver particularly large and heavy goods such as beds, tables or shelves to the end customer quickly and throughout Germany. Also, to meet the demand for a transparent customer communication.
The process
For the large and bulky goods, ekomia worked with a freight forwarding network with whose services they were dissatisfied. There was no proper IT system and customers usually had to wait five weeks for their furniture to be delivered. ekomia also missed fast communication to the end customer. Until then, long delivery times led to dissatisfaction. Therefore, the start-up was looking for a reliable logistics solution with fast delivery times and customer-focused communication.
The solution
The logistical expertise of DHL 2-Mann-Handling with fast delivery and easy handling was the perfect solution. The simple processes, which allow to fully focus on core tasks, are another advantage for the furniture retailer. The transparency via the DeliverIT service portal is also excellent and the time saved is a particular plus for ekomia. Due to the good partnership and the regular exchange, it was possible to implement little IT innovations that ensure further process improvements.
The result
- Since 2019, the shipment volume has tripled and the market position has strengthened.
- Started as a small family business without investors, the company has grown in a slow and economic way.
- The IT-connection and the use of the DeliverIT service portal, which has been continuously developed, brings great time savings and transparency.
- High customer satisfaction through fast delivery times and customer-oriented communication.
- ekomia can offer its customers various services, such as assembly services, disposal and returns.
- In addition to Germany, ekomia also delivers to Austria, Switzerland and Luxembourg. Further expansion into other European countries is planned.