From start-up to medium-sized online retailer with service-oriented delivery by DHL 2-Mann-Handling
Industry: Furniture
Target group: End customers
Product description: Sofas, beds and box spring beds with brand quality for attractive prices
“We want to offer our customers the best possible shopping experience, professional delivery and a high level of service are particularly crucial in this respect. Our most important goals: customer focus and reliability. With DHL 2-Mann Handling, we can offer both and keep growing.“
Eugen Teichrib, CEO - Furnster.de
The challenge
In 2018, Furnster.de, as a newly founded online shop, was faced with the challenge of delivering very large and heavy goods to its customers' homes quickly and easily. The logistics solution for sofas and beds of all sizes had to fulfil various criteria. For the cross-regional retailer, the potential logistics provider had to offer not only professional delivery but also additional services for the customers and be capable of supporting a start-up on its way to a medium-sized company. Five years after its founding, Furnster.de is now a very popular online shop for sofas and beds in Germany, which is particularly known for its simple and fast shopping experience. In 2023, the online furniture retailer was voted “Trend Shop of the Year” by Computer BILD.
The process
Furnster.de was looking for a high-quality logistics provider for its customers and decided to work with DHL 2-Mann-Handling in July 2018. As a rapidly growing start-up, quick and easy onboarding was also a key criterion. With the growing volumes, an interface integration was implemented in parallel. This enabled a prompt and uncomplicated start. Growth means development and Furnster.de is actively involved in this. The company regularly gives feedback about optimization, which gets implemented together with DHL. The focus is always on improving the customer's experience.
The solution
DHL 2-Mann-Handling's logistical expertise provides the reliable delivery of sofas and beds of all sizes to the end customer throughout Germany securely. The customer focus, which is particularly important for the company, is fulfilled with the additional services of DHL 2-Mann-Handling. These services, such as Track & Trace, individual delivery times, assembly service and the possibility of packaging disposal and dismantling the old furniture, are important conditions for a positive customer experience.
The result
- Since start of the cooperation Furnster.de was able to continuously increase the shipment volume and establish its position in the furniture market.
- The customer's active involvement leads to an increase in quality and an excellent last-mile shopping experience. This includes: Track & Trace optimisation through more transparency, shop optimisation and quality improvements.